Shopping Terms & Conditions

Govelo – Bike Services

Welcome to Govelo! We are an independent bicycle shop and workshop based in Gothenburg, Sweden. We offer carefully selected bicycles, components and accessories for riders around the world.

These terms apply to purchases made through our online store at www.govelo.se.

1. About Govelo

Our online store is operated by:

GoVelo Technology AB
Amiralitetsgatan 2
414 62 Gothenburg, Sweden
Company registration number: 559276-6330
Email: hej@govelo.se
Website: www.govelo.se

2. Products and Availability

We do our best to provide accurate descriptions, specifications, images and availability information.

All orders are subject to product availability. If an ordered item is unavailable, we will contact you to discuss the available options, including a refund.

3. Prices and Payments

All prices are displayed in Swedish kronor (SEK), unless otherwise indicated.

Applicable taxes are calculated according to the destination and relevant tax regulations.

Any shipping charges will be displayed during checkout before the order is placed.

Payments are processed securely through the payment providers available at checkout.

4. Worldwide Shipping

We ship internationally from our shop in Gothenburg, Sweden.

Available shipping options and costs are displayed during checkout.

Delivery times depend on the destination, product availability and shipping carrier. Estimated delivery times are not guaranteed unless expressly agreed.

Once your order has been dispatched, we will provide tracking information where available.

For orders shipped outside the European Union, import duties, taxes and customs clearance fees may apply. Unless otherwise stated at checkout, these charges are not included in the purchase price and are the responsibility of the recipient.

5. Returns and Right of Withdrawal

Consumers have a statutory right to withdraw from most online purchases within 14 days of receiving their order, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us at hej@govelo.se within the withdrawal period. You can also use the cancellation function provided on our website.

Please include your order number and contact details.

You must return the goods without undue delay and within 14 days after notifying us of your withdrawal.

Unless otherwise agreed or required by law, return shipping costs are paid by the customer.

You may examine a product as you would in a physical shop. If the product has been handled beyond what is necessary to establish its nature, characteristics and function, you may be responsible for any resulting loss in value.

Certain products, such as goods made to your specifications or clearly personalised for you, may be excluded from the statutory right of withdrawal where permitted by law.

6. Refunds

If you exercise your statutory right of withdrawal, we will refund the payments required by applicable consumer law, including eligible standard outbound delivery costs.

Refunds will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold the refund until we have received the goods or you have provided evidence of having sent them back, whichever occurs first.

Refunds are generally made using the original payment method unless otherwise agreed.

7. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us at hej@govelo.se.

Where possible, include your order number, a description of the issue and photographs.

Your statutory consumer rights remain unaffected by these terms. Goods purchased from Govelo are covered by the consumer protection rules applicable to the purchase, including mandatory legal remedies for defective or non-conforming goods.

8. Customs and International Orders

Customers ordering from outside the European Union may be required to pay customs duties, import VAT and handling charges imposed by local authorities or carriers.

Customers are responsible for complying with any applicable import restrictions in their destination country.

If a shipment is refused or cannot be delivered, we will handle the matter in accordance with applicable consumer law.

9. Contact

Questions about an order, delivery, return or product?

We are happy to help.

Govelo – Bike Services
Email: hej@govelo.se
Amiralitetsgatan 2, 414 62 Gothenburg, Sweden

10. Applicable Law

These terms are governed by Swedish law, without prejudice to any mandatory consumer protection rights that apply in the consumer's country of residence.

Nothing in these terms limits rights that cannot legally be excluded or restricted.

Last updated: 27 October 2026